Policies – Top Engine Auto Spare Parts

Welcome to Top Engine Used Auto Spare Parts TR. L.L.C. This policy page outlines our terms related to products, pricing, payments, shipping, returns, and customer responsibilities. By accessing our website or placing an order, you agree to comply with the policies stated below.

1. Company Information

Company Name: Top Engine Used Auto Spare Parts TR. L.L.C
Location: Dubai, United Arab Emirates
Phone / WhatsApp: +971 52 645 4585
Business Activity: Trading of used and refurbished auto spare parts

2. Product Information Policy

• All products sold are used or refurbished auto spare parts.
• Cosmetic wear such as scratches or marks is normal.
• Product compatibility must be confirmed before purchase.
• Images shown are for reference only.

3. Pricing & Currency Policy

• All prices are listed in AED (United Arab Emirates Dirham).
• Prices may change without prior notice.
• Shipping, customs duties, and taxes are not included unless stated.

4. Payment Policy

• Payments may be accepted via credit/debit card or bank transfer.
• Payment links are shared only after order or quotation approval.
• No card or payment details are stored on our servers.

5. Order & Quote Confirmation

• Orders are confirmed only after successful payment.
• Quote-based orders require customer approval before payment.
• Order confirmation is shared via WhatsApp or email.

6. Shipping & Delivery Policy

• All shipments are dispatched from the United Arab Emirates.
• Delivery time varies based on destination and courier.
• Customers are responsible for customs clearance and import duties.
• Tracking details are provided when available.

7. Return & Refund Policy

• No returns are accepted after installation of the part.
• Returns are accepted only for defective or incorrect items.
• Issues must be reported within 3 days of delivery.
• Refunds are processed using the original payment method.

8. Cancellation Policy

• Orders may be cancelled before shipment.
• No cancellation is allowed once the item is shipped.

9. Warranty Disclaimer

• Used spare parts do not include manufacturer warranty.
• Any testing warranty will be specified during quotation.
• No warranty applies to wear and tear or improper installation.

10. Customer Responsibility

• Customers must confirm correct part selection before purchase.
• Accurate vehicle, contact, and shipping information must be provided.
• Top Engine is not responsible for incorrect orders due to wrong details.

11. Legal Jurisdiction

• All transactions are governed by the laws of the United Arab Emirates.
• Any disputes shall be handled under UAE jurisdiction.

12. Contact Information

For any questions or concerns regarding our policies, please contact us:
Phone / WhatsApp: +971 52 645 4585

Last Updated: February 2026